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Delivery Policy

Product TypeLead TimeDelivery TimesMainland UKScottish HighlandsScottish IslandsNorthern IrelandChannels Islands & Isle of Man
HOME ACCESSORIES
Home Accessories*
Standard Delivery
In Stock2 - 3 working days£6.95£9.95£9.95£9.95£9.95
Lampshades & Table LampsIn Stock/ Up to 7 working days2 - 3 working days£6.95£25£30£20£30
LARGER ITEMS
Large Picture Frames (68x68, 71x36, 70x52, 90x70, 90x90)5 - 7 working days2 - 3 working days£9.95£25
£30£25£30
Rugs / Clocks / Side TablesIn Stock2 - 3 working days£9.95£25£30£25£30
Oil Paintings / MirrorsIn Stock2 - 3 working days£15£25£30£25£30
Framed Canvases5 - 7 working days2 - 3 working days£15£25£30£25£30
Floor Lamps & Large Table LampsIn Stock / Up to 7 working days2 - 3 working days£9.95£25£30£20£30
FABRICS
Fabrics
(Free Mainland UK Delivery over £125)
In Stock / Up to 7 working days2 - 3 working days£6.95£20£30£20£30
Fabrics < 4 Metres
(Excluding Velvet)
In Stock / Up to 7 working days2 - 3 working days£6.95£9.95£9.95£9.95£9.95
Wallpapers
(Free Mainland UK Delivery over £125)
In Stock / Up to 7 working days2 -3 working days£9.95£20£30£20£30
Wallpaper Full width SamplesIn Stock / Up to 7 working days2 -3 working days£2.99£5.95£5.95£5.95£5.95

FURNITURE
Chairs
(Additional chairs £20)
In Stock / Up to 12 weeksUp to 2 weeks£35£100£100£130£130
Sofas 2-Seater
(2nd sofa additional £40)
In Stock / Up to 12 weeksUp to 2 weeks£80£150£150£150£150
Sofas 3-Seater
(2nd sofa additional £40)
In Stock / Up to 12 weeksUp to 2 weeks£90£155£155£150£150
Bed Frames
(Additional items £30)
Up to 12 weeksUp to 2 weeks£59£125£125£130£130
HeadboardsUp to 12 weeksUp to 2 weeks£50£75£75£130£130

Additional Information

Home Accessories * - Cushions, doorstops, throws, table lamps, small picture frames 46x46, 47x47, 33x38, set of 4 46x46 picture frames, curtains, candles, glassware, stationary.

All items home Home Accessories have a £6.95 charge. As item types are shipped separately, if multiple product types are purchased an additional charge per type as illustrated in the table above will be added to your order. If Larger items/Fabrics or Furniture are ordered, then only the charge for that category will be added to your order as above. If furniture is ordered alongside home accessories then we will waive the home accessories charge.

Fabrics < 4 meters travelling to a non UK Mainland address will be sent folded in a box in order to keep delivery charges to a minimum (Fabrics > 4m need to be rolled on a pole, due to the width of the fabric, this width results in your package having a length that comes with a hefty surcharge for all non UK mainland deliveries) All velvet fabrics need to be rolled regardless of meterage ordered.  

Lampshades and picture frames can take up to 10 working days, although usually are despatched sooner. If your item is urgent, please let us know and we will do our best to get it to you for when you need it.

Your order may be dispatched from different locations and therefore you may receive more than one parcel. Sometimes from different couriers.

Occasionally, we may have to despatch your order in multiple parcels, sometimes from different locations which will result in your lovely parcels arriving at different times. Fabric and Wallpaper will always be despatched separately due to the size and nature of the product, we want to ensure it arrives safely to adorn your beautiful home!

Delivery Address Information: Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address has not been entered accurately when your order is placed. We cannot accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We strongly recommend that ALL packages are signed for.

Changing or Cancelling your Order: if you need to change or cancel your order, please contact our customer services team, voyageoutlet@voyfab.co.uk asap. We cannot cancel an order if it has already left us, if your order is a custom/bespoke made to order item already in production, e.g., furniture & wallpaper, these items cannot be cancelled, this also includes Ex Display items More information on this can be found in our Returns & Refunds Policy page.

VAT Refunds: Voyage cannot issue VAT refunds from tax exempt countries. Please contact your local tax authority for further information.

If you have any other questions about deliveries, please give us a call on 0141 641 1700 or email us at voyageoutlet@voyfab.co.uk, where our lovely customer service team will be delighted to assist you.

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